Customer fraud consists of diverting goods by posing as a customer or prospect whose identity has been stolen.

Imposters contact suppliers using and email address similar to Proyecto Cafeína, and request a quote for products. In order to establish a relationship of trust, several emails are usually exchanged.

In order to protect oneself and the company against these type of fraude, its necessary to verify the reality of a customer’s existence and physical address. This is always the first step in prevention.

File a complaint to the competent authority.